Free trial
Every new workspace starts with a free trial. You don’t pay anything during the trial and no payment details are needed. If you don’t choose a plan before it ends, nothing is charged.
Setting up a plan
When you choose a plan, Cashfree asks you to set up a recurring payment (UPI Autopay or card). To check it, Cashfree charges ₹1, which is refunded automatically. If you choose a plan during your trial, the first charge happens when the trial ends.
Cancelling
- The workspace owner can cancel at any time from Billing in the app. You can also write to account@whizzact.com and we will cancel it for you.
- Cancelling stops all future charges. You keep full access until the end of the period you have already paid for; after that the workspace is paused.
- You can also cancel the mandate from your UPI app or bank. Please cancel in WhizzSocial too, so we know you meant to.
- Changing plans doesn’t need a cancellation: the new plan starts when your current paid period ends.
Refunds
- Charged by mistake. If you were charged twice for the same period, or charged after you cancelled, we refund the extra amount in full.
- Other requests. Plans are billed in advance and we don’t usually refund the unused part of a period. If something went wrong for you, write to us within 7 days of the charge and we will review it fairly, case by case; we may offer a full or partial refund.
- Service problems. If a serious problem on our side kept you from using the Service for a long time, tell us and we will offer a credit or a partial refund.
How refunds are paid
- Refunds go back to the original payment method through Cashfree. They usually reach you within 5–7 working days after we approve them, depending on your bank.
- For every refund we issue a GST credit note against the original invoice. You can download it from Billing in the app.
How to ask
Write to our billing team at account@whizzact.com with your workspace name, the invoice number and the reason. We reply as soon as we can.
Contact
WhizzAct Private Limited, Shop No 68, Ground Floor, NS Mankikar Marg, Chunabhatti, Mumbai, Maharashtra, 400022 India. Support: support@whizzact.com. Invoices and billing: account@whizzact.com. See also our contact page.