Disconnect a social account
In your workspace, go to Connected accounts, open the account and choose Disconnect. We stop using it straight away, delete its access token, and ask the network to revoke our access where it allows that. You can also remove our app in the network’s own settings (for example, Facebook → Settings → Apps and websites). When the network tells us you did, we delete the access token and the data we received from that account.
Delete a whole workspace
- The workspace owner can go to Settings → Your data and request deletion. You can download an export of your data from the same page first.
- The workspace is deleted 30 days after the request. Until then the owner can cancel it.
- On deletion we remove the workspace’s database: clients, posts, media, connected accounts, comments, analytics and reports. A final export is kept for 90 days in case you need it, then deleted.
- Invoices, credit notes and payment records are kept for as long as Indian tax law requires.
Close your personal account
If you want your personal sign-in account (name, e-mail and sign-in history) deleted, write to us at support@whizzact.com from the e-mail address on the account. If you own a workspace, delete it first. We confirm once it is done.
Data we keep for a while
- Comments in the inbox are kept for up to 365 days, and generated report files for 90 days.
- Security and activity logs are kept for as long as needed to protect the Service and meet legal duties.
Contact
WhizzAct Private Limited, Shop No 68, Ground Floor, NS Mankikar Marg, Chunabhatti, Mumbai, Maharashtra, 400022 India. Support: support@whizzact.com. Invoices and billing: account@whizzact.com. See also our contact page.