This policy explains how WhizzAct Private Limited (“we”, “us”) handles personal data in WhizzSocial. Below is the short notice every user accepts, followed by more detail.
Privacy notice (version 1)
About the service. WhizzSocial is a product of WhizzAct Private Limited.
What we process. Account details (name, e-mail, sign-in and security events), the content your agency creates and schedules, the social accounts you connect (with the permissions you grant), comments received on published posts, analytics returned by the platforms, and billing details.
Why. To provide the service you signed up for: scheduling and publishing, approvals, reporting, the inbox and billing. Optional features (such as the AI assistant) are used only when your agency turns them on.
Who receives it. Our hosting, e-mail and payment processors, the social platforms you publish to, and the AI provider only if enabled. We do not sell personal data.
How long. While your agency's workspace exists; deleted workspaces are erased after a grace period, except invoices kept as required by law.
Your rights. You can access, correct and erase your data and withdraw consent. Agency owners can export or delete their workspace in Settings → Your data. Contact: support@whizzact.com.
Our role
For your own account (name, e-mail, sign-in and billing details), we decide how data is used. For the data an agency puts into its workspace about its clients and their audiences, the agency decides, and we process it on the agency’s behalf to provide the Service.
Social networks
When you connect an account, the network gives us an access token with the permissions you approve. We use it only to do what you ask in the app: publish posts, read the results, show posts made on the network, and show and reply to comments. Tokens are encrypted. We don’t use data from networks for advertising, and we don’t sell it.
Payments
Payments are handled by Cashfree. Your card and UPI details go directly to Cashfree; we receive only the payment status and reference needed to issue your GST invoice.
Cookies
We use only the cookies needed to keep you signed in and protect forms. We don’t use advertising or tracking cookies.
Security
Each agency’s workspace has its own separate database. Access tokens and secrets are encrypted, two-step sign-in is required for owners and admins, and important actions are recorded in an activity log.
How long we keep data
We keep data while your workspace is active, and delete it when you delete it, as described on our data deletion page. Billing records are kept as tax law requires.
Your rights
Under the Digital Personal Data Protection Act, 2023 you can ask to see, correct or erase your personal data, withdraw consent, and raise a grievance. Agency owners can export or delete their workspace from Settings → Your data. For anything else, contact our Grievance Officer at support@whizzact.com.
Changes
If we change this policy in a way that matters, we update the notice version and ask everyone to accept it again the next time they sign in.
Contact
WhizzAct Private Limited, Shop No 68, Ground Floor, NS Mankikar Marg, Chunabhatti, Mumbai, Maharashtra, 400022 India. Support: support@whizzact.com. Invoices and billing: account@whizzact.com. See also our contact page.